Privacy Policy

Effective Date: August 7, 2026

Last Updated: August 7, 2026

Welcome to Lakeside Center for Autism, LLC dba ICAN ("ICAN," "we," "our," or "us"). We appreciate your trust and are committed to protecting the privacy and security of the personal information entrusted to us.

This Privacy Policy explains how ICAN collects, uses, stores, protects, discloses, and manages information obtained through our website, https://www.i-can.center, our online services, electronic communications, and other digital interactions.

This Privacy Policy applies only to information collected through our website and related online services. It does not replace or modify our HIPAA Notice of Privacy Practices, which governs Protected Health Information ("PHI") collected, maintained, or disclosed during the course of providing healthcare services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

ICAN is a multidisciplinary pediatric healthcare provider serving children and families through comprehensive developmental and therapeutic services, which may include:

Applied Behavior Analysis (ABA)
Speech-Language Pathology
Occupational Therapy
Physical Therapy
Psychological Services
Autism Evaluations
Developmental Evaluations
Family Support Services
Care Coordination
Related healthcare services

Because we are both a healthcare provider and the operator of a public website, different privacy laws may apply depending on how you interact with us.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected when you:

Visit our website
Submit a contact form
Request an appointment
Submit a referral
Apply for employment
Subscribe to communications
Complete online forms
Participate in surveys
Interact with our digital services
Contact us by email
Contact us by telephone
Communicate with us through text messaging
Interact with our social media pages where applicable

This Privacy Policy does not apply to PHI collected during treatment, which is governed by our HIPAA Notice of Privacy Practices.

3. Information We Collect

Depending upon your interaction with ICAN, we may collect several categories of information.

Information You Provide

You may voluntarily provide information including:

Name
Parent or guardian information
Child's name
Email address
Telephone number
Mailing address
Employer information
Insurance information submitted through appointment requests
Referral information
Employment history
Resume or curriculum vitae
Professional credentials
Questions submitted through contact forms
Feedback or survey responses

Please avoid submitting confidential medical information through general website forms unless specifically instructed to do so.

Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This information may include:

Internet Protocol (IP) address
Browser type
Device type
Operating system
Screen resolution
Date and time of access
Pages visited
Time spent on pages
Navigation paths
Referring websites
Search terms
General geographic location derived from IP address
Cookie identifiers
Session identifiers

This information generally does not identify you directly but helps us improve website functionality and user experience.

4. Cookies and Similar Technologies

Our website may use:

Cookies
Session cookies
Persistent cookies
Browser storage
Pixels
Analytics technologies

Cookies help us:

Improve website performance
Remember user preferences
Analyze website traffic
Understand visitor behavior
Enhance security
Improve accessibility

Most browsers allow you to disable cookies.

Disabling cookies may affect certain website functionality.

5. Analytics

We may utilize analytics services, including services similar to Google Analytics, to understand website performance and visitor engagement.

Analytics providers may collect:

Browser information
Device information
Website interactions
Approximate geographic location
Referring websites
Session duration

Analytics information is generally aggregated and used to improve our website.

6. Information from Third Parties

We may receive information from third parties including:

Referral sources
Healthcare providers
Insurance companies
Employment recruiting platforms
Website hosting providers
Marketing service providers
Scheduling platforms
Secure communication providers

Information received from third parties is handled consistent with applicable law.

7. How We Use Information

We use collected information for legitimate operational purposes, including:

Responding to inquiries
Scheduling appointments
Coordinating referrals
Providing customer support
Improving our website
Processing employment applications
Communicating with patients and families
Billing support
Insurance coordination
Quality improvement
Security monitoring
Fraud prevention
Legal compliance
Regulatory compliance
Business operations

8. Electronic Communications

If you provide your contact information, ICAN may communicate with you through:

Telephone
Voicemail
Email
SMS/Text Messaging
Secure patient portals
Secure messaging systems
Written correspondence

Communications may relate to:

Appointment scheduling
Appointment reminders
Care coordination
Billing
Insurance
Employment
Customer service
Information you requested

9. SMS Communications and A2P 10DLC Compliance

ICAN maintains an Application-to-Person (A2P) messaging program to communicate with patients, families, caregivers, referral sources, applicants, and other individuals who have requested communications.

By voluntarily providing your mobile telephone number and consenting where required, you agree that ICAN may send text messages regarding:

Appointment reminders
Appointment confirmations
Appointment changes
Waitlist availability
Referral updates
Care coordination
Billing reminders
Documentation requests
Customer support
Employment communications
Office closures
Operational announcements

Message frequency varies.

Message and data rates may apply.

Consent to receive text messages is not required as a condition of receiving healthcare services.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact our office.

10. Mobile Privacy Commitment

ICAN takes the privacy of mobile communications seriously.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties except service providers necessary to deliver messaging services.

We do not sell mobile telephone numbers.

We do not rent mobile telephone numbers.

We do not disclose mobile consent information for advertising purposes.

11. Sharing Information

ICAN does not sell personal information.

We may share information with:

Technology vendors
Website hosting providers
Scheduling providers
Business Associates
Cloud storage providers
Payment processors
Professional advisors
Insurance companies
Government agencies when legally required
Law enforcement when legally required

Each disclosure is limited to legitimate business or legal purposes.

12. Business Associates

Some vendors perform services involving healthcare information.

Where required by HIPAA, ICAN enters into appropriate Business Associate Agreements before sharing Protected Health Information.

13. HIPAA

Protected Health Information collected during treatment is governed by our HIPAA Notice of Privacy Practices.

Nothing in this Privacy Policy modifies your rights under HIPAA.

14. Security

ICAN implements administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Safeguards may include:

Encryption where appropriate
Multi-factor authentication
Access controls
Secure cloud services
Workforce training
Password management
Device management
Audit logging where appropriate
Vendor management
Secure disposal practices
Incident response procedures

Although we work diligently to protect information, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Data Retention

Information is retained only for as long as reasonably necessary to:

Provide requested services
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain business records

Healthcare records are retained according to applicable federal and Washington State requirements.

16. Children's Privacy

Our website is intended primarily for parents, legal guardians, caregivers, healthcare professionals, educators, and community members.

We do not knowingly collect personal information directly from children through general website interactions without appropriate parental involvement.

17. Your Privacy Choices

You may request to:

Update contact information
Correct inaccurate information
Opt out of non-essential communications
Withdraw marketing consent where applicable

Certain information must be retained to satisfy legal or regulatory obligations.

18. Third-Party Websites

Our website may contain links to third-party websites.

ICAN is not responsible for their privacy practices.

Users should review the privacy policies of those websites independently.

19. Artificial Intelligence and Website Tools

ICAN may utilize automated technologies or artificial intelligence tools to improve website functionality, customer service, scheduling, or information delivery.

These tools are intended to assist—not replace—clinical judgment or professional healthcare services.

Information submitted through AI-powered tools may be processed to provide requested services and improve system performance, subject to applicable privacy and security safeguards.

20. Employment Information

Employment applications submitted through our website are used solely for recruitment and hiring purposes.

Submitting an application does not create an employment relationship.

Applicant information is retained in accordance with applicable employment and record-retention requirements.

21. International Users

Our website is intended for users located within the United States.

If you access this website from outside the United States, you acknowledge that information may be processed within the United States.

22. Changes to This Privacy Policy

ICAN may update this Privacy Policy periodically.

When material changes are made, the revised version will be posted on this page with an updated effective date.

Continued use of the website constitutes acceptance of the revised Privacy Policy.

23. Contact Us

Questions regarding this Privacy Policy may be directed to:

Lakeside Center for Autism, LLC dba ICAN

5150 Village Park Dr SE

Bellevue, WA 98006

Phone: (425) 657-0620

Website: https://www.i-can.center

Email: info@i-can.center (replace with your preferred public contact email if different)

Thank you for trusting ICAN. We are committed to protecting your privacy while providing compassionate, ethical, and secure services to the children and families we serve.

Website Terms & Conditions

Effective Date: August 7, 2026

Welcome to https://www.i-can.center (the "Website"), which is owned and operated by Lakeside Center for Autism, LLC dba ICAN ("ICAN," "we," "our," or "us").

These Website Terms & Conditions ("Terms") govern your access to and use of this Website, including any information, functionality, communications, forms, services, and content made available through it.

By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of this Website.

These Terms are separate from ICAN's HIPAA Notice of Privacy Practices and Privacy Policy. Your use of this Website is also subject to those documents, which are incorporated herein by reference where applicable.

1. About ICAN

ICAN is a pediatric healthcare organization providing multidisciplinary services that may include, but are not limited to:

Applied Behavior Analysis (ABA)
Speech-Language Pathology
Occupational Therapy
Physical Therapy
Psychological Services
Autism Evaluations
Developmental Evaluations
Care Coordination
Family Support Services
Related pediatric healthcare services

Information presented on this Website is intended to provide general information regarding ICAN and the services we provide.

2. Acceptance of Terms

By using this Website you represent that:

You are at least eighteen (18) years of age or are using the Website under the supervision of a parent or legal guardian.
You are legally capable of entering into binding agreements.
You will comply with all applicable federal, state, and local laws.
You will use the Website only for lawful purposes.

3. Changes to These Terms

ICAN reserves the right to revise these Terms at any time.

Updated versions become effective immediately upon posting to this Website unless otherwise stated.

Your continued use of the Website after modifications constitutes your acceptance of the revised Terms.

4. Website Purpose

This Website is intended to:

Provide information regarding ICAN
Describe available services
Allow appointment or referral requests
Facilitate employment applications
Provide educational resources
Allow visitors to communicate with ICAN
Provide secure access to authorized services when available

Nothing on this Website should be interpreted as establishing a provider-patient relationship.

5. No Medical Advice

Information contained on this Website is provided solely for educational and informational purposes.

Website content should never be interpreted as:

Medical advice
Psychological advice
Behavioral advice
Occupational therapy advice
Speech-language therapy advice
Physical therapy advice
Diagnostic conclusions
Treatment recommendations

Every child and family has unique healthcare needs.

Medical decisions should always be made in consultation with appropriately licensed healthcare professionals.

6. Medical Emergencies

This Website is not intended for emergency communications.

If you believe someone is experiencing a medical emergency:

Call 911 immediately.
Contact your nearest emergency department.
Do not rely upon email, website forms, or text messaging to obtain emergency assistance.

ICAN does not continuously monitor electronic communications.

7. Appointment Requests

Appointment request forms submitted through this Website are requests only.

Submitting a request does not:

Reserve an appointment
Guarantee services
Create a provider-patient relationship
Establish eligibility for treatment

Appointments become effective only after confirmation by authorized ICAN personnel.

8. Referral Requests

Referral submissions are reviewed in accordance with ICAN's clinical and operational procedures.

Submission of referral information does not guarantee:

Acceptance of referral
Insurance authorization
Appointment availability
Clinical eligibility

9. Employment Applications

Individuals applying for employment through this Website understand that submission of an application does not guarantee:

Employment
An interview
Continued consideration

ICAN is an Equal Opportunity Employer and evaluates applicants consistent with applicable federal and Washington State law.

10. Website Accounts

If portions of this Website require login credentials, you agree to:

Maintain confidentiality of your credentials.
Notify ICAN of suspected unauthorized access.
Accept responsibility for activity occurring under your account.

ICAN may suspend or terminate access when reasonably necessary to protect security or comply with law.

11. Electronic Communications

By voluntarily providing your contact information, including your telephone number or email address, you authorize ICAN to communicate with you regarding your relationship with our organization.

Communications may occur through:

Telephone
Voicemail
Email
SMS/Text Messaging
Secure patient messaging platforms
Patient portals
Written correspondence

Communications may include:

Appointment reminders
Scheduling
Referral coordination
Insurance matters
Billing
Care coordination
Documentation requests
Customer support
Employment communications
Responses to inquiries
Operational notifications

12. Consent to Receive Text Messages

By voluntarily providing your mobile telephone number through our Website, patient registration process, referral forms, employment applications, or other authorized methods, you consent to receive text messages from ICAN relating to your relationship with our organization.

Text messages may include:

Appointment reminders
Appointment confirmations
Appointment changes
Waitlist notifications
Care coordination
Referral updates
Insurance requests
Billing reminders
Customer service responses
Employment communications
Office closures
Operational announcements

Consent to receive SMS messages is not a condition of receiving healthcare services.

13. A2P 10DLC Compliance

ICAN operates its messaging program in accordance with applicable federal law, including the Telephone Consumer Protection Act (TCPA), applicable Federal Communications Commission (FCC) regulations, CTIA Messaging Principles and Best Practices, and applicable A2P 10DLC carrier requirements.

Message frequency varies.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

For assistance, reply HELP or contact our office directly.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with third parties except as necessary to support delivery of messaging services.

14. Email Communications

Email communications may not always be encrypted.

Please avoid sending confidential medical information through standard email unless specifically instructed to do so.

ICAN may instead request that sensitive information be exchanged through secure communication methods.

15. Telephone Communications

Calls to or from ICAN may be monitored or recorded where permitted by law for purposes that include:

Quality improvement
Documentation
Staff training
Patient safety
Customer service

16. Privacy

Your use of this Website is also governed by our Privacy Policy.

Protected Health Information collected during the course of treatment is governed by ICAN's HIPAA Notice of Privacy Practices rather than these Terms.

17. Acceptable Use

You agree that you will not:

Attempt unauthorized access to systems.
Interfere with Website operations.
Introduce malware or malicious code.
Attempt denial-of-service attacks.
Misrepresent your identity.
Violate intellectual property rights.
Upload unlawful or harmful content.
Use automated tools to scrape Website content without authorization.
Use the Website for fraudulent activity.

ICAN reserves the right to suspend access for violations.

18. Intellectual Property

Unless otherwise indicated, all Website content is owned by or licensed to ICAN.

This includes:

Logos
Trademarks
Text
Documents
Educational materials
Videos
Images
Graphics
Forms
Layouts
Software
Website design

No content may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission from ICAN except as permitted by law.

19. Copyright

If you believe copyrighted material has been improperly used, please notify ICAN with sufficient information to investigate your claim.

20. User Content

If you voluntarily submit comments, feedback, testimonials, or suggestions, you grant ICAN a non-exclusive, royalty-free license to use that information for operational and quality improvement purposes unless otherwise prohibited by law.

You represent that any information you submit is accurate and does not violate the rights of others.

21. Third-Party Services

This Website may integrate with third-party providers that assist with:

Website hosting
Appointment scheduling
Online forms
Analytics
Payment processing
Employment recruiting
Secure messaging
Telehealth
Patient portals

Those services remain subject to their own terms and privacy practices.

ICAN is not responsible for third-party websites or services that are not under our control.

22. Website Availability

Although ICAN strives to maintain continuous availability, we do not guarantee uninterrupted access.

The Website may become unavailable because of:

Maintenance
Technical failures
Internet outages
Security incidents
Carrier interruptions
Natural disasters
Circumstances beyond our reasonable control

23. Security

ICAN implements administrative, technical, and physical safeguards that are reasonable and appropriate for the nature and size of our healthcare organization.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

24. Disclaimer of Warranties

This Website is provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, ICAN disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

25. Limitation of Liability

To the fullest extent permitted by applicable law, ICAN, its officers, directors, employees, contractors, volunteers, affiliates, and agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

Use of this Website
Inability to access the Website
Reliance on Website content
Technical failures
Service interruptions
Third-party services
Unauthorized access despite reasonable safeguards

Nothing in these Terms limits liability where such limitation is prohibited by law.

26. Indemnification

You agree to defend, indemnify, and hold harmless ICAN and its officers, employees, contractors, volunteers, and affiliates from claims, liabilities, damages, losses, costs, and expenses arising out of your violation of these Terms or your misuse of the Website.

27. Accessibility

ICAN is committed to improving accessibility for individuals with disabilities.

If you experience difficulty accessing Website content, please contact us so that we may provide reasonable assistance.

28. Governing Law

These Terms shall be governed by the laws of the State of Washington without regard to conflict-of-law principles.

Any legal action arising from these Terms shall be brought in a court of competent jurisdiction located within the State of Washington unless otherwise required by law.

29. Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

30. Entire Agreement

These Terms, together with ICAN's Privacy Policy and HIPAA Notice of Privacy Practices where applicable, constitute the entire agreement governing use of this Website.

31. Contact Information

If you have questions regarding these Terms & Conditions, please contact:

Lakeside Center for Autism, LLC dba ICAN

5150 Village Park Dr SE

Bellevue, WA 98006

Phone: (425) 657-0620

Website: https://www.i-can.center

Email: info@i-can.center

SMS Terms of Service

Effective Date: August 7, 2026

Overview

These SMS Terms of Service ("SMS Terms") govern text message communications provided by Lakeside Center for Autism, LLC dba ICAN ("ICAN," "we," "our," or "us"). By providing your mobile telephone number and consenting to receive text messages from ICAN, you agree to these SMS Terms.

These SMS Terms apply only to text message communications and should be read together with our Privacy Policy, Website Terms & Conditions, and HIPAA Notice of Privacy Practices.

Program Description

ICAN uses SMS (Short Message Service) messaging to communicate with current patients, prospective patients, parents, guardians, caregivers, referral sources, employees, employment applicants, and other individuals who have requested communications from us or have otherwise provided the appropriate consent.

Our text messaging program is intended to improve communication, patient care coordination, scheduling efficiency, and customer service.

Messages may be sent manually by ICAN staff or automatically through an authorized messaging platform.

Types of Messages You May Receive

Depending upon your relationship with ICAN, you may receive text messages regarding:

Appointment scheduling
Appointment reminders
Appointment confirmations
Appointment cancellations
Waitlist availability
Therapy scheduling
Referral updates
Intake documentation
Registration reminders
Insurance information requests
Authorization updates
Billing reminders
Payment notifications
Care coordination
Follow-up communications
Parent or caregiver communications
Customer service responses
Employment interview scheduling
Employment onboarding communications
Website inquiry responses
Operational announcements affecting appointments
Emergency office closures
Inclement weather notifications
Secure communication instructions

ICAN does not send marketing or promotional text messages unless you have separately provided any consent required by applicable law.

Consent to Receive Text Messages

By voluntarily providing your mobile telephone number to ICAN through any approved communication channel, you consent to receive text messages from ICAN relating to your relationship with our organization.

Consent may be obtained through:

Website contact forms
Appointment request forms
Patient registration forms
New patient paperwork
Referral forms
Employment applications
Electronic intake forms
Secure patient portals
Written authorization
Verbal consent documented by ICAN staff
Other affirmative methods permitted by law

Providing consent to receive text messages is not a condition of receiving healthcare services.

You may continue to receive healthcare services even if you decline SMS communications.

Message Frequency

Message frequency varies.

The number of messages you receive depends upon your relationship with ICAN and the services requested.

Some individuals may receive only a few messages each year.

Others actively participating in treatment may receive more frequent scheduling or care coordination communications.

Message and Data Rates

Message and data rates may apply.

Your wireless carrier may charge fees according to your mobile service plan.

ICAN is not responsible for any messaging or data charges imposed by your wireless provider.

Opting Out

You may opt out of SMS communications at any time.

To stop receiving text messages:

STOP

to any ICAN text message.

After opting out, you may receive one final confirmation message indicating that your request has been processed.

Operational processing delays may result in limited additional messages before your request is fully implemented.

Opting out of SMS messaging will not affect other forms of communication that may be necessary for treatment, payment, healthcare operations, or legal compliance.

Need Assistance?

If you need assistance with our messaging program:

HELP

to any ICAN text message.

You may also contact us directly:

ICAN

5150 Village Park Dr SE

Bellevue, WA 98006

Phone: (425) 657-0620

Website:

https://www.i-can.center

Privacy

Your privacy is important to us.

Information collected through our SMS program is handled in accordance with:

Our Privacy Policy
Our HIPAA Notice of Privacy Practices
Applicable federal law
Applicable Washington State law

Mobile Information

ICAN does not sell, rent, lease, or otherwise share mobile telephone numbers with third parties or affiliates for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties except with service providers that support the delivery of our text messaging services and only as necessary to provide those services.

HIPAA Considerations

Text messaging is intended primarily for administrative communications.

Whenever reasonably possible, ICAN limits the amount of Protected Health Information (PHI) included in SMS communications.

Examples include:

Appointment reminders
Requests to contact our office
Scheduling updates
Billing reminders

SMS messages should not be considered a secure method for transmitting detailed medical information.

If sensitive healthcare information must be exchanged, ICAN may direct you to a more secure communication method, including secure patient portals or direct telephone communication.

Patient Responsibilities

When communicating with ICAN by text message, you agree to:

Provide accurate contact information.
Notify ICAN if your mobile number changes.
Protect your mobile device from unauthorized access.
Inform ICAN if another person regularly uses your mobile phone.
Avoid sending sensitive medical information by standard SMS unless specifically requested.

If you share your mobile device with others, text messages from ICAN may be visible to those individuals.

Wireless Carriers

Supported wireless carriers may include, but are not limited to:

AT&T
Verizon Wireless
T-Mobile
UScellular
Boost Mobile
Cricket Wireless
Metro by T-Mobile
Google Fi
Other participating carriers

Carrier participation may change without notice.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Delivery depends on your wireless provider, network availability, mobile device settings, and other technical factors beyond ICAN's control.

ICAN does not guarantee successful delivery of every SMS message.

Service Availability

SMS messaging services may occasionally be interrupted because of:

Carrier outages
Internet outages
System maintenance
Technical failures
Weather events
Emergency situations

ICAN is not responsible for delays or failures beyond our reasonable control.

Authorized Messaging Platforms

ICAN may utilize third-party messaging providers to facilitate SMS communications.

These providers may process limited information solely for the purpose of delivering messages on ICAN's behalf.

When required, such providers operate under appropriate contractual privacy and security obligations.

Changes to Mobile Number

If you change your mobile telephone number, please notify ICAN promptly.

Failure to update your contact information could result in messages being delivered to another individual.

ICAN is not responsible for disclosures resulting from outdated or inaccurate contact information provided by the recipient.

Children

Parents, legal guardians, or individuals otherwise authorized to act on behalf of a minor may consent to receive text messages regarding the minor's care as permitted by applicable law.

ICAN will honor applicable federal and Washington State laws governing minor consent and confidentiality.

Acceptable Use

You agree not to:

Use ICAN's messaging services for unlawful purposes.
Attempt to interfere with messaging systems.
Send abusive, threatening, fraudulent, or unlawful communications to ICAN staff.
Misrepresent your identity when communicating with ICAN.

ICAN reserves the right to discontinue messaging services in cases of abuse or misuse.

Changes to These SMS Terms

ICAN may update these SMS Terms from time to time.

Updated versions become effective upon posting to our website.

Continued participation in our SMS program after updates constitutes acceptance of the revised terms.

Contact Information

If you have questions regarding these SMS Terms, please contact:

Lakeside Center for Autism, LLC dba ICAN

5150 Village Park Dr SE

Bellevue, WA 98006

Phone: (425) 657-0620

Website: https://www.i-can.center

Email: info@i-can.center